The Policies of Returns and Replacements

We offer our customers the free services of returning the products within 14 days and replacing within 30 days without the reason.

ShoesBing.co.uk solemnly promise that we service our customers to return the products and get a full refund within 14 days (from the day the customers sign on the receive note) if the products and their packages are kept in the original form with all the accesories.

ShoesBing.co.uk also make a solemn commitment that we supply our customers the services to replace the products within 30 days (from the day the customers sign on the receive note) if there is any quality problems on the condition that the products and their packages are kept in the original form with all the accesories.

The services of returns and replacements with no reasons: on the shipping fees produced by the returns and replacements, if it is caused by the quality problems, ShoesBing.co.uk will pay for the shipping fee to send it back; if it is due to the problems of style, size, color, or personnal preference, the customers should take responsibility for the shipping fee to send it back and ShoesBing.co.uk will pay to deliver it again if that is a replacement. All services are provided for free.

Notice: we make it our policy that if it needs ShoesBing.co.uk to pay for the shipping fee, please send the products back by EMS. If you choose express companies like UPS, DLL, ShoesBing.co.uk will only pay the part requested by the standard of ordinary EMS fee and the customers should pay for the extra money. We strongly supporte our customers to return or replace the products by ordinary EMS.

Note: the pictures and the information are only for reference. They are not in the range of quality problems. The color might be slightly different with the real products due to the brightness of light and different monitors. We won’t accept it as quality problems. The real stuff should be considered as final.

Matters Need Attention:

1. please keep intact the out packing of the products and don't lose any things like commodity accessories, introductions, warranty card and tags and things like that. The products should keep the same as the orignal one selling on Shoesbing.co.uk.
2. please take trouble to indicate us the reasons for the returns and replacements, especially if it is the fault of quality. 
3. please provide us the tracking number of the parcel. 
4. if there is an additional presents in the parcel, please send them back together with the products in the original form. If the presents can’t be sent back, we will deduct the money at the price on our site.

We will not offer the services of returns and replacements in the following conditions:

1. the products which is not sold by ShoesBing.co.uk 
2. the products that has been used unless it is the fault of quality 
3. the quality problems caused by wrong use or keeping.
4. the out packing is damaged (including the package filling, the outside packing box or bag). Or any of the commodity accessories, introductions, warranty cards or tags is lost.

ShoesBing.co.uk guarantee the products’ quality and their purchase channel. If our customers encounter any problems on the quality of our products, please provide us a written indentification on that problem. We will deal with it according to the national law.

Note: the pictures and the information are only for reference. They are not in the range of quality problems. The color might be slightly different with the real products due to the brightness of light and different monitors. We won’t accept it as quality problems. The real stuff should be considered as final.

ShoesBing.co.uk uphold the creed of “customer-centered, integrity as principle” to spare every effort to offer our customers the excellent products and services. Meanwhile, we also reserve the rights to investigate for the legal responsibility if there is anyone who intends to cheat us. ShoesBing.co.uk hold the final explanation of all the policies.

If it is ShoesBing.co.uk should pay for the delivery fee for the returns and replacements, we ask a favor of the customer to pay for it for us first. We will refund the money to the customers at once when we get the returned products and check it complying with our returns and replacements policies.